GALTI #1 — Sample andha jaata tha
Direction, substrate, temperature confirm kiye bina sample dispatch ho jaata tha. Result: trial fail, customer ka time waste, DVM ki credibility kharab.
✓ Ab: 5 sawaal confirm — tab dispatch
GALTI #2 — Sample chhod ke chale jaana
Sample de diya, "bhai try karo" — aur nikal gaye. Customer ne kabhi try nahi kiya ya galat kiya. ASE ko pata nahi kya hua trial mein.
✓ Ab: On-spot trial — ASE saath baitha rahe, khud karo ya dekhte raho
GALTI #3 — Owner nahi milta — Employee se kaam chalaya
"Owner nahi the, supervisor se baat ki." Result: koi decision nahi, lead stuck, revisit loop shuru. 6 mahine same company pe visit karte rahe.
✓ Ab: Owner nahi hai → call karo, time fix karo, tab jao
GALTI #4 — Trial fail hua — Reason nahi dhunda
"Trial fail hua" → "Revisit karenge" → same trial → same fail. Root cause zero. Bajoria Plast pe wooden design 3+ hafte transfer nahi hua — koi diagnosis nahi.
✓ Ab: Trial fail → direction check, temp check, substrate check — ek ek eliminate karo
GALTI #5 — Customer capacity capture nahi ki
Visit kiya, remark likha — lekin kitni machines hain, roz kya production hai, monthly consumption kya hai — yeh kuch nahi. Pipeline mein value zero. Market size unknown.
✓ Ab: Machines × Shifts × Pieces = Capacity — har visit pe calculate karo
GALTI #6 — Direct "monthly consumption kya hai" poochha
Yeh beggar wala sawaal hai. Customer uncomfortable ho jaata hai. Flow customer ke haath mein chali jaati hai. Hum qualify karte hain — hum poochhte hain — hum flow control karte hain.
✓ Ab: "Kitni machines hain?" → "Roz kitni shifts?" → "Ek shift mein kitne pieces?" — data khud nikal aata hai
GALTI #7 — Rs 500-700 wale customer pe time waste kiya
Hum premium manufacturer hain — stock lot mein nahi. Jo 1-2 roll maangta hai Sadar Bazar se, jo rate bahut low maangta hai — woh hamara customer nahi. Usse politely exit karo.
✓ Ab: Volume aur seriousness confirm pehle — fir time do